F.A.Q.
Delivery & Returns
Shipping
Purchased orders are packed with the utmost care in our signature packaging.
Several shipping methods will be offered to you at checkout. Shipping via Chronopost, FedEx, pickup at our showroom at 34 rue Louise Émilie, 75009 by appointment, or delivery by Stuart courier for any order within Paris.
We strive to ship all orders within three business days following purchase. Please note that during busy periods, shipping may take a little longer, and we thank you for your patience.
If you have any special requirements or questions regarding the shipping of your order to 34 rue Louise Émilie, please contact us at: contact@sandieroysaul.com
International Shipping
Orders destined for international destinations outside the European Union are shipped by FedEx.
For international deliveries, duties and taxes are not calculated at checkout. Additional duties or taxes may need to be paid upon delivery. You will be contacted by your local customs agency. All orders shipped to destinations outside of France will be sent with a Commercial Invoice – no exceptions will be made. We are not responsible for shipping delays.
Tracking your order
Please refer to your order confirmation email for tracking information. If you need additional assistance, please send us an email at: contact@sandieroysaul.com
Refunds & Exchanges
Sandie Roy Saul brand products are carefully reworked by artisans. We do not offer refunds.
However, we will be happy to arrange an exchange for products of equal or similar value. To make a return for an exchange, please send an email to: contact@sandieroysaul.com
Please note that all returns for an exchange must be made within 14 days of the delivery of your initial purchase. Items must be returned in their original, unused condition. Customers are responsible for all additional shipping costs associated with the return and exchange of products.
In the event of an exchange for an item of lower value, the difference will be refunded in the form of a store credit on our website: www.sandieroysaul.com
Please ensure that your return package is carefully packed to guarantee its safe return. We recommend repackaging your return for exchange in the original shipping materials used by us. Sandie Roy Saul will not be responsible for damage occurring during return shipping, and we will not exchange or offer credit for items returned to us in a condition deemed damaged or unsellable.
Product Origins & Care
How should I care for my Sandie Roy Saul products?
Les Éditions de Sandie Roy Saul take particular care in imagining and editing pieces that have a story, originating from French decorative heritage, chosen for their allure, their presence, and their past. Each object is selected one by one, then entrusted to artisans who, through their craft and the lacquer, offer it a new interpretation.
These pieces sometimes bear slight irregularities, embraced traces of time, material, and artisanal work. Far from being imperfections, they are their signature: that of a unique, sensitive object, designed to last, stand the test of time, and, perhaps, be passed down.
The collection provides an exact definition of luxury: objects that last, are repaired, are passed down, and stand the test of time.
To preserve their beauty over the years, we recommend gentle care: a soft, slightly damp cloth, with a little soap if necessary. These pieces are not dishwasher safe and should not be scrubbed or exposed to abrasive products, and they are not designed to hold food.
For additional assistance, we warmly invite you to contact us: contact@sandieroysaul.com
Where are Sandie Roy Saul products made?
Sandie Roy Saul products are carefully reworked by artisans in France. Please refer to the individual product pages for more information.
General Inquiries
Do you offer professional discounts?
Interior design professionals are invited to contact us by email at: contact@sandieroysaul.com
Where should I send press inquiries?
Please send all press inquiries to: contact@sandieroysaul.com
Can I sell Sandie Roy Saul products in my store?
For any inquiries regarding retailers, please contact us at: contact@sandieroysaul.com. We receive many emails and will do our best to respond within 5 business days.